Privacy Policy

1. Commitment to Privacy & Regulatory Compliance

At Apna Hamsafar Matrimonial (ApnaHumsafar.com), we recognize the highly personal and sensitive nature of matrimonial profiles and family bio-data. We are fully dedicated to upholding the trust placed in us by protecting your personal information with high standards of data privacy and security.

This Privacy Policy details how we collect, store, process, transfer, and protect your information across our website and mobile platforms in strict compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and payment gateway security guidelines.

2. Categories of Information We Collect

To facilitate accurate matchmaking and ensure authentic profile verification, we collect the following categories of information:

A. Personal Identification & Demographics:

Full Name, Gender, Date of Birth, Height, Complexion, Religion, Caste, Sub-Caste/Maslak, Caste/Maslak Boundation preferences, Marital Status, Native Place (मूल निवासी), and Profile Photographs.

B. Educational & Professional Details:

Last Qualification & Passing Year, Name of College/University, Computer Skills, Job/Business Description, Workplace Location, Company/Shop Name, and Monthly Income level.

C. Contact & Guardian Details:

Primary Mobile Number, Email Address, Main Guardian Name & Mobile Number, Father's Name & Education/Profession, Mother's Name & Profession, Current Residential Address, Land/Property details, and Brief Sibling information.

D. Payment & Transaction Logs:

When you subscribe to a membership plan or pay registration fees via our website, we collect payment confirmation metadata such as Payment Order ID, Transaction Reference ID, Payment Date, Amount, and Payment Status.

3. How We Use Your Information

The information provided by members is used strictly for legitimate matrimonial match facilitation and administrative purposes, including:

• Matchmaking & Recommendations: Displaying filtered search listings based on Caste, Maslak, Education, and Income criteria.
• Profile Authentication & OTP Verification: Authenticating mobile phone numbers via simulated or SMS OTP verification to prevent fake registrations.
• Physical Verification & Family Meetings: Coordinating optional home visits and guardian meetings arranged by Apna Hamsafar relationship officers.
• Service Communication: Sending real-time notifications, proposal interest alerts, payment receipts, and customer support updates via SMS, Email, or WhatsApp.
• Fraud Prevention & Security: Detecting, investigating, and stopping fraudulent profiles, duplicate registrations, or illegal solicitation.

4. Payment Gateway & Third-Party Disclosures

We respect your privacy and enforce strict data sharing policies:

• Online Payment Gateway Integration: For online payment collection, necessary transaction details (Order ID, Amount, Customer Phone/Email) are transmitted securely via encrypted APIs to authorized payment gateways for transaction processing.
• No Data Rental or Commercial Sale: We NEVER sell, rent, or trade member phone numbers, email addresses, or bio-data to third-party telemarketers, insurance companies, or advertising networks under any circumstances.
• Controlled Contact Disclosure: Guardian contact numbers and full address details are revealed to potential matches only after phone OTP authentication and subject to member privacy settings.
• Legal & Statutory Obligations: We may disclose personal information if required by law, court order, or government authority in connection with a legal investigation or fraud inquiry.

5. Storage, Security Architecture & Encryption

We employ enterprise-grade security controls to safeguard member data against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS 256-Bit Encryption: All data transmitted between your web browser and our platform is encrypted using industry-standard Secure Sockets Layer (SSL) technology.
• Cloud Security (Firebase Backend): Profile data and authentication logs are stored securely in Google Firebase Cloud Firestore with fine-grained access control rules.
• Role-Based Internal Access: Access to full member bio-data is restricted exclusively to authorized Apna Hamsafar relationship executives on a need-to-know basis.

6. Cookies & Tracking Technologies

Our platform uses basic cookies and local web storage to enhance your browsing experience:

• Authentication Cookies: Maintain your active login session across dashboard pages.
• Preference Storage: Save your selected language preference (English / Hindi) locally in your browser.
• Session Management: Ensure smooth performance during multi-step registration. You may disable cookies in your browser settings, though certain website features may be limited.

7. User Rights & Profile Deletion Procedure

Every member retains full ownership and rights regarding their personal bio-data:

• Right to Inspect & Edit: You can log into your account dashboard at any time to update your educational details, contact numbers, or photos.
• Right to Account Deactivation: You can hide your profile from search results whenever your marriage is finalized or if you wish to pause your search.

8. Statutory Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Redressal Officer are provided below: